FAQs

Yes - We have showrooms at all of our offices across Australia and New Zealand. You're welcome to visit and view our full range - our team is more than happy to help.

A majority of our cartons cannot be broken down, as products are packed to maintain quality and integrity during storage and transport. However, for some items, we may be able to provide smaller quantities - please contact our team to check availability.

We have offices and showrooms across Australia and New Zealand. Our Australian locations include Wagga Wagga (Head Office), Sydney, Melbourne, Brisbane and Gold Coast. You’re welcome to visit any of our showrooms to view our products and speak with our team.

We offer a wide range of retail packaging including paper carry bags, gift bags, wrapping paper, tissue paper, ribbons, hamper boxes, and food packaging.

Yes! We specialise in custom-printed bags, stickers, satchels, and takeaway food packaging to help businesses elevate their brand.

Absolutely. We’re your one-stop packaging shop, with customisable solutions perfect for online stores - from satchels and boxes to tissue and stickers.

Each ream contains 480 sheets of tissue paper, and there are 5 reams per carton.

Yes - through B-Online, we offer a wide range of eCommerce packaging solutions designed for online businesses. This includes satchels, boxes, tissue paper, stickers, protective packaging, label machines, labels, void fillers, and more, making us your one-stop packaging shop to ensure your products arrive safely and professionally.

Yes - our NaturalPak range includes takeaway containers, cups, boxes, and other food-safe packaging suitable for any business big or small.

We offer low MOQs (minimum order quantities) to make custom print accessible for businesses of all sizes.

Absolutely - we offer bulk order options with competitive pricing for wholesale customers and large retailers.

Yes. We provide a wide selection of sustainable packaging options including recyclable, biodegradable, and compostable bags and food containers.

Our eco-friendly products are made from kraft paper, recycled materials, PLA bioplastics, and other sustainable sources.

Yes - our eco-friendly products are designed to meet the same quality and durability standards as conventional packaging, so you don’t have to compromise on function or appearance.

Recyclable items can be collected and processed into new products. Compostable items break down naturally into nutrient-rich soil and can be suitable for home or commercial composting, depending on the product - always check the specific requirements. Biodegradable items naturally degrade over time but may leave residues behind.

No - this website ships domestically within Australia only. For New Zealand orders, please visit www.beedeebags.co.nz. For all other international enquiries, please use our contact page to get in touch with our team.

For stock items, orders are typically dispatched within 24 – 48 hours. Custom print orders vary based on production timelines.

Yes - all of our orders are treated as express delivery to ensure you receive your products as quickly as possible.

Yes - we ship internationally to meet the needs of our global customers. Get in touch with our friendly team today.

We offer custom printing on paper bags, satchels, food packaging, stickers, ribbons, boxes and more - with options for colour, size, finish, and design.

Once your order is placed, our team will guide you through the artwork submission process and provide digital proofs for approval.

Production time varies, but we’ll always provide an estimated timeline when you place your order. Our team works hard to keep turnaround times fast.

Yes, we have our own graphic designers in-house who can bring your dream custom print designs to life.

We accept a variety of payment options to make ordering easy and secure, including: Credit and Debits Card, Paypal, …..(Find out what E-Way is) All online payments are processed securely to protect your personal and financial information.

Yes - our website uses secure payment gateways and encryption to protect your personal and payment information. Feel free to call us to make any payments over the phone.

Yes - returns are accepted for faulty or incorrect items. Contact our team today or visit one of our showrooms and we will help you with the process.

We provide digital proofs for approval before production. If an error occurs despite approval, our team will work with you to resolve the issue quickly.

No - unfortunately we cannot accept returns or provide refunds for change of mind, selecting the wrong item, or finding a lower price elsewhere. We encourage customers to review products thoroughly and make use of available sample packs before placing an order. For further questions about returns, please refer to our Terms and Conditions or get in touch with our customer service team for support.

No - you can shop as a guest, or create an account to save your details, track orders, and reorder quickly.

You can reset your password via the login page, or contact our support team for assistance.

Yes - creating an account allows you to manage your custom print orders, submit artwork, and track production progress.

We have a helpful and experienced team who are more than happy to guide you on which products will be most suitable for your business. When choosing packaging, there are several factors to consider, including:

• Budget & cost per unit
• Product type and size
• Quantity needed
• Whether you want custom printing or branding
• Sustainability preferences (recyclable, compostable, biodegradable)
• Storage and shipping requirements

Yes - we provide sample packs so you can see and feel the products before committing to an order. Simply give our team a call, and they can arrange a sample pack to help you choose the packaging that best suits your needs.